FAQ
1. What does "color variant" mean?
A "color variant" refers to the different themed palettes for your mystery surprise scoop, such as pink, yellow, or black. Each theme includes a curated selection of items that match its vibe, making your unboxing experience more magical.
2. How do I properly submit a wishlist, and how will my wishes be fulfilled?
Simply leave your wishlist in the order notes during checkout. Let us know your preferred colors, themes, or item types (e.g., "plush toys," "cute hair clips," "ballpoint pens"). We cannot guarantee every item will match your list, but we will do our best to make your surprise as close to your ideal as possible.
3. What should I do if my payment fails?
- Double-check your card details and billing information carefully. - Contact your bank to ensure there are no blocks or restrictions on your account. - Try an alternative payment method. If you still encounter issues, please contact us via the "Contact Us" page, and we will assist you in completing your order.
4. What does a Mystery Surprise Scoop include?
Each scoop contains more than 20 cute items—ranging from soft toys and plushies to stationery and accessories—all tailored to the color theme you select.
5. Can I share my unboxing photos online?
Yes! We love seeing your feedback. Share your unboxing videos on TikTok and tag @babecocaiscoops for a chance to be featured on our page.
6. Do you restock items?
Our inventory is updated regularly, and many products are limited-edition. If you see a color or style you like, be sure to purchase it promptly!
7. How long will it take for my order to arrive?
Order processing takes up to 1–5 business days, and delivery takes 8–15 business days. You will receive tracking information once your order is shipped. For full details, please refer to our "Shipping Policy" page.
8. Do you offer international shipping?
Yes! We ship worldwide.
9. Can I choose exactly what is in my scoop?
No—that’s part of the fun! You can share your preferences through a wishlist, but the joy of the mystery scoop lies in the surprise.
10. Can I order a scoop as a gift?
Yes! Just enter the recipient’s shipping address during checkout. You can also leave a gift note in the order notes section if you wish.
11. Do you offer bulk or wholesale orders?
We do! If you want to order large quantities for events, giveaways, or resale, please contact us via the "Contact Us" page to inquire about pricing.
12. Can I request specific items or colors?
You can leave your preferences (e.g., favorite colors or items you do not want) in the order notes, and we will try our best to meet your needs. However, we cannot guarantee fulfillment—after all, it’s still a mystery!
13. Can I return or exchange my mystery box?
All sales are final. We do not accept returns or exchanges, as each scoop is a unique surprise and tailored specifically for you.
14. What if my package is lost or stolen?
If your tracking information shows "delivered" but you have not received your package, please contact USPS. We are not responsible for packages marked as "delivered."
15. Can I cancel or change my order?
You may cancel your order within 30 minutes of placing it. After that, all orders are considered final and cannot be changed or canceled.
16. What if I entered the wrong shipping address?
Please contact us immediately. If your order has not yet shipped, we can update the address. Once shipped, we are not responsible for delivery errors caused by an incorrect address.
17. How can I contact you?
Feel free to send an email to bebacocai888@gmail.com or WA:+8615889504846—we will reply within 24 hours!