1️⃣ Please enter a valid phone number & email address so we can contact you quickly if there are any issues with your order.
2️⃣ Please double-check your shipping address, and if it’s an apartment or building, be sure to include the floor and room/apartment number to avoid delivery issues.
3️⃣Any special requests can be only left in the checkout notes when placing your order or emailed to us within 24 hours after placing your order.
4️⃣ Please limit excluded categories to no more than 5, and we recommend listing multiple favorite IPs or colors — requests for only one specific IP or color may not be fully guaranteed, as many items come in mixed assortments and we want to keep your surprise box fun and full of variety💕!
Tracking Order
When your order ships, our website’ll automatically send you an email—it has your tracking number and a link to track your package. It works just like that auto-notification email you get right after placing an order. Be sure to check your inbox first!
If you don’t see it, the email might’ve accidentally landed in your “Spam” folder—so definitely check there too!
And of course, you can also track your package directly by typing your tracking number into https://www.17track.net/en.
Heads up for your safety: Every time you get a new email from us, make sure it’s from our official email address to avoid scams. Never click any links in emails you don’t recognize!